Contact Us

Contact Us

Last updated: September 5, 2026

We are here to help with questions about your MemoFigura order, photos, production, shipping, or product quality.

Customer service

Email: support@memofigura.com

MemoFigura is operated by Hong Kong yislove Co., Limited.

Registered office and approved return address

Hong Kong yislove Co., Limited
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK,
KOWLOON, HONG KONG

Before contacting us about an order, please prepare:

- your order number;
- the email address used at checkout;
- the destination country;
- a short description of your question; and
- clear photos or screenshots when reporting a product or shipping issue.

For custom product questions, please tell us what you would like the figurine to represent and whether your photos are ready for review.

For a quality issue, damaged package, incorrect item, or delivery problem, please keep the product and packaging until we have reviewed the case. For quality issues or incorrect orders, contact us within 7 calendar days after delivery.

Please use the contact form on this page or email us directly. We will review your message and reply as soon as reasonably possible. Do not send payment card numbers, passwords, or other sensitive payment information in a message.