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Contact Us
Contact Us
Need help with a custom figurine? We are here to help.
Lovevexa customer support
Email: service@lovevexa.com
For the fastest assistance, please include:
• Your order number, if you have already placed an order.
• The email address used at checkout.
• A short description of your question.
• Photos or screenshots when your question is about a damaged parcel, an incorrect item, or a website issue.
We can help with:
• Choosing clear photos for a custom figurine.
• Questions about the design and customization process.
• Order updates, production status, and tracking.
• Address corrections and delivery questions.
• Damaged, defective, or incorrect items.
• Cancellation and return-policy questions.
• Privacy or photo-use requests.
Before production begins
If you need to change an order, correct an address, replace a photo, or request a cancellation, contact us as soon as possible. Because each figurine is made to order, we may not be able to change or cancel an order after custom design or production has started.
Response time
We aim to reply within 1–2 business days. During holidays, launches, or periods of high order volume, replies may take longer. Please avoid sending duplicate requests, as this can slow down the review of your case.
Photo and privacy requests
If you have questions about a photo you uploaded or want to request access, correction, or deletion of personal information, email service@lovevexa.com with the subject “Privacy Request”. We may need to verify the order or your identity before completing the request.