Shipping Policy

Last updated: September 5, 2026

MemoFigura creates custom 3D figurines made from the photos and instructions provided by each customer. Please review this policy before placing an order.

1. Production time

After we receive your order and the required photo materials, and the materials are confirmed as suitable for production, custom production normally takes 1–2 weeks.

The 1–2 week period is the production time only. It does not include shipping transit, customs clearance, weekends, public holidays, or carrier delays. Complex designs, additional photo review, order volume, or a request to change the design may require additional time.

2. Shipping methods and charges
Shipping Method: Air Freight

Standard Shipping: USD 6.99 for orders from USD 0 to USD 199.99.

Free Shipping: USD 0 for orders of USD 199.99 or more.

Fast Shipping: USD 12.99 for all orders.

Shipping charges are calculated according to the applicable order total and shipping method shown at checkout. The 1–2 week production time is separate from shipping transit time.

3. Shipping time and tracking

After production is complete, we will prepare the item for dispatch. Transit time depends on the destination, shipping method, carrier, customs processing, weather, and other conditions outside our reasonable control.

A tracking number may be provided when available. Tracking updates are controlled by the carrier and may take time to appear after dispatch.

4. Address accuracy

You are responsible for providing a complete and accurate shipping address, phone number, and contact information. If an order is returned or delayed because the address was incomplete or incorrect, additional shipping costs may apply.

Please contact us promptly if your address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered production or dispatch.

5. Customs, duties, and taxes

Depending on the destination, an order may be subject to customs duties, import taxes, brokerage fees, or other charges. Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer. Customs processing may delay delivery.

6. Delays

Delivery estimates are estimates rather than guaranteed deadlines. If MemoFigura learns that an order cannot be shipped within a promised time, we will provide an update and any cancellation or refund option required by applicable law.

We are not responsible for delays caused by customs, carriers, weather, natural disasters, strikes, incorrect address information, or other events outside our reasonable control.

7. Damaged or missing packages

If a package arrives visibly damaged, please keep the packaging and contact us through the Contact Us page with your order number and clear photos as soon as possible.

If tracking shows delivery but you cannot locate the package, please first check with household members, building management, and the carrier. Contact us if the issue remains unresolved and we will help review the delivery record.

8. Contact

For shipping questions, please contact support @memofigura.com and include your order number, destination country, and tracking number if available.