Shipping Policy

Last updated: August 15, 2026

This Shipping Policy explains how Lovevexa processes and delivers custom 3D figurines.

1. Made-to-order production

Every figurine is made to order from the photos and instructions submitted with your purchase. Production starts after payment is successfully received and the order information is ready for processing. Because each item is custom, production timing may vary by design and order volume.

2. Processing time

The latest production estimate will be shown at checkout or confirmed by email before production begins. Production time is separate from transit time. A design that requires additional clarification, a change request, or replacement photos may take longer.

3. Shipping methods and delivery estimates

Available destinations, shipping methods, shipping charges, and estimated delivery times are shown at checkout or confirmed by email. Delivery estimates are not guaranteed deadlines. Carrier capacity, customs processing, weather, public holidays, and other events outside our control may affect delivery.

4. Shipping address

You are responsible for providing a complete and accurate shipping address, phone number, and email address. Contact us as soon as possible if you need to correct an address. After an order has shipped, we may be unable to change the address. Additional shipping charges, re-routing fees, or replacement costs caused by an incorrect or incomplete address may be your responsibility.

5. Tracking

When tracking is available, we will send tracking information to the email address provided with the order. Tracking may take time to update after the parcel is handed to the carrier. Please check the carrier’s tracking page first and contact us if tracking has not updated for an unusually long period.

6. Customs, duties, and taxes

Depending on the destination, your order may be subject to import duties, taxes, brokerage fees, or customs charges. Unless clearly stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility. Customs delays or refusal to pay import charges may affect delivery.

7. Delayed, lost, or undeliverable parcels

If a parcel is delayed, lost, returned, or marked undeliverable, contact us with your order number and tracking details. We will work with the carrier to investigate. A replacement or refund may depend on the carrier’s investigation, the shipping address provided, and whether the parcel was refused or abandoned.

8. Damaged or incorrect items

If your parcel or figurine arrives damaged, defective, or materially different from your order, contact us promptly with your order number and clear photos of the packaging and item. Please see our Return Policy for the review and resolution process.

9. Contact

For shipping questions, contact service@lovevexa.com. Please include your order number so we can assist you efficiently.