Privacy Policy

Last updated: August 15, 2026

This Privacy Policy explains how Lovevexa collects, uses, shares, and protects information when you visit our website, contact us, or purchase a custom 3D figurine.

1. Information we collect

Depending on how you use the website, we may collect:

• Contact and account information, such as your name, email address, phone number, login details, and messages you send to us.
• Order and delivery information, such as the products purchased, billing and shipping address, order number, delivery details, and transaction status.
• Customization materials, such as photos, names, messages, and instructions submitted to create your figurine.
• Payment information. Payments are processed by payment providers. We generally do not receive or store your full card number, security code, or banking credentials.
• Technical information, such as IP address, browser type, device information, pages viewed, referring pages, and approximate location derived from your IP address.
• Cookie and similar technology information, as described below.

2. How we use information

We may use information to:

• Process, design, produce, quality-check, and deliver your order.
• Respond to questions, provide customer service, and resolve problems.
• Process payments, prevent fraud, and protect the security of the website.
• Send order confirmations, shipping updates, and service messages.
• Improve our products, website, checkout, and customer experience.
• Understand website traffic and measure marketing performance where permitted.
• Comply with legal obligations and enforce our agreements.

We do not use your uploaded customer photos for public advertising or marketing without your separate permission, unless disclosure is required by law.

3. Cookies and similar technologies

We and selected service providers may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, understand traffic, and measure performance. You can adjust cookie settings through your browser. Some essential functions may not work correctly if essential cookies are blocked.

4. How we share information

We may share information with trusted service providers that help us operate the store, including hosting and ecommerce providers, payment processors, fraud-prevention services, analytics providers, customer-support tools, fulfillment or production partners, shipping carriers, and professional advisers.

We may also disclose information when required by law, to respond to a valid legal request, protect our rights or safety, investigate fraud or abuse, or support a business transfer such as a merger or sale of assets. We do not sell personal information for money.

5. Custom photos and production partners

To fulfill your order, relevant order details and submitted photos may be shared with the production, customization, quality-control, and shipping partners needed to make and deliver your figurine. These partners may process the information only for the services they provide to us and must protect it under their applicable agreements.

6. Data retention

We keep information for as long as reasonably necessary to provide services, complete transactions, handle support and disputes, comply with accounting and legal requirements, and protect our legitimate business interests. Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, transmission, or storage system can be guaranteed to be completely secure, so please use care when sending information online.

8. International processing

Our service providers or production and shipping partners may be located in countries different from your own. When information is transferred internationally, we take reasonable steps to use appropriate safeguards and to follow applicable privacy law.

9. Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent and opt out of non-essential marketing messages.

To make a privacy request, contact service@lovevexa.com. We may need to verify your identity before completing a request. You may also have the right to complain to your local data protection authority.

10. Children’s privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has submitted personal information to us, contact us so we can review and remove it where appropriate.

11. Third-party links and services

The website may contain links, payment options, or embedded functions provided by third parties. Their privacy practices are governed by their own policies, and we encourage you to review them before submitting information.

12. Changes to this policy

We may update this Privacy Policy when our services or legal obligations change. The revised version will be posted on this page with a new updated date.

13. Contact us

For privacy questions or requests, contact Lovevexa at service@lovevexa.com.