Privacy Policy

Last updated: September 5, 2026

This Privacy Policy explains how MemoFigura collects, uses, stores, and shares information when you visit our website, contact us, or place an order for a custom 3D figurine.

Data controller and site operator

Hong Kong yislove Co., Limited
RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK,
KOWLOON, HONG KONG

Privacy contact: support @memofigura.com

1. Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping details, order information, messages, and the photos or instructions you submit for a custom product.

We may also collect technical information such as browser type, device information, approximate location, IP address, pages viewed, and information about how you interact with the website. Cookies or similar technologies may be used to keep the website working, remember preferences, understand usage, and support security.

2. How we use information

MemoFigura may use information to:

- process and deliver orders;
- review photos and custom instructions;
- communicate about an order, payment, production, delivery, or support request;
- provide customer service and respond to questions;
- prevent fraud, abuse, and security incidents;
- operate, maintain, and improve the website;
- comply with legal obligations and enforce our agreements.

We use customer-submitted photos and instructions only as needed to review, design, produce, quality-check, support, and deliver the relevant order. We will not use customer photos for public marketing or advertising without separate permission, unless required by law.

3. Payments and service providers

Payments are processed through third-party payment providers. MemoFigura does not need to receive or store your full payment card number to process an order. Payment providers, hosting providers, shipping carriers, analytics providers, and production or customization partners may process information only as needed to provide their services, comply with law, or protect their systems.

4. Sharing information

We do not sell customer personal information. We may share information with service providers acting on our behalf, payment and fraud-prevention providers, shipping carriers, professional advisers, law enforcement or government authorities when legally required, or a successor in connection with a business transfer.

5. Retention and security

We retain information for as long as reasonably necessary for the purposes described in this Policy, including order records, customer service, accounting, dispute resolution, security, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.

6. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, email support @memofigura.com and describe your request. We may need to verify your identity before completing a privacy request. Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

7. Children

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with its updated date.

9. Contact

For privacy questions or requests, please contact support @memofigura.com.