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FAQ
Frequently Asked Questions
What photos should I upload?
Upload 1–3 clear photos. Front-facing, well-lit photos with visible faces and the full outfit or pose work best.
Can I make one for a pet?
Yes. Please provide a clear photo showing the pet’s face, body, markings, and the details you would like represented.
Can I include two people in one figurine?
Yes. Choose the matching multi-person size option and upload clear photos of each person. The final composition depends on the selected option and reference images.
How long does production take?
Custom production normally takes 1–2 weeks after the order and photo materials are confirmed for production. Shipping transit time is separate and depends on destination and shipping method.
Can I return a custom figurine?
Custom products are generally not eligible for return due to change of mind. If the item arrives with a quality issue, damage, incorrect item, or material mismatch, contact support@memofigura.com within 7 calendar days after delivery.
How can I contact MemoFigura?
Email support@memofigura.com and include your order number and clear photos if reporting an issue.